Frequently asked questions
What are your shipping costs?
I charge a flat rate $12.50 for postage within Australia for personal website orders.
If you spend $100 or more then the postage is free.
How soon will I receive my order?
I aim to pack the day we receive our orders, however we ask you to allow 5 business days. I will send you an email update with tracking as soon as your order has been packed and will be in touch if there will be any delays our end.
Which postal service do you use?
I use Australia Post, Couriers Please and Fastway.
How long have you been making handmade soap?
I made my first batch of soap in 2011
How did you learn to make soap?
I am self taught. I watched lots of instructional youtube videos and participated in forums where we shared knowledge, successes and failures.
Do you have a favourite soap recipe?
I do. After many years of trial and error, I believe I have formulated a fantastic recipe that I am very proud of.
Do you wholesale your products?
Yes I wholesale within Australia but not overseas. Please send me an email via my contacts page and I can send you wholesale prices for the products you are interested in.
Can you supply large quantities of soap on demand?
Sadly no, I am a one woman show and will provide what ever I have on hand but some orders will need to be made after order. Please keep this in mind if you decide to order. Lead times for bigger orders can be 4 weeks or more.
Are your products organic and natural?
I use organic palm and shea butter in my products. Natural is a vague term that I have difficulty answering. I make my products from scratch using the finest quality oils, butters, clays, milks. I believe my products are high quality and not mass produced. I use essential oils but also choose to use paraben and pthalate free fragrances and mineral micas for colour.
I notice you use palm oil in your soap. Isn't this a controversial choice? Why do you use it?
For many years I was palm oil free, whilst I did my research.
Then I came across an article written by Palm Oil Investigations that said boycott wasn't necessarily the solution (POI do not endorse a total boycott of palm oil and believe its production can be regulated and conflict-free, despite the failings of RSPO. POI support palm oil supply that is completely ethical, traceable and verified by trusted on-the-ground grassroots NGOs, and are working on a solution for reliable and transparent supply chains.)
I knew I could increase the life of my soap by adding palm but wanted to find a sustainable source. In doing so, I could support the people who were doing the right thing and offer a handmade soap that would last longer. I currently purchase my palm from Daabon. Their palm is organic, segregated or identity preserved and comes from Colombia.
Daabon’s complete Palm operation is Carbon Negative; they produce enough energy from methane capture to be used by the company and sell to the national grid.
Their palm oil is fully traceable, and holds the highest level of RSPO certification. Daabon is a founding member of the POIG, a program to promote innovation and improvements in Palm Oil production; this program is supported by Greenpeace, Rainforest Action Network and WWF.
By purchasing from Daabon in Columbia, I support a family run organic farm.
I do not source palm from Indonesia or Malaysia. Daabon palm does not contribute to deforestation or the extinction of orangutans.